What should I do if my item is faulty or not as described?

Use the chatbot in this Help Center and provide the order number, exact product/SKU and a clear description of the issue.

Include photos or video when they can show the fault, damage, incorrect part or assembly problem. If continued use could cause further damage, stop using the product until Support advises you.

Support will determine whether troubleshooting, a replacement part, return, exchange or other remedy is appropriate.